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BUSINESS INQUIRIES

1.1 What types of business inquiries do you handle?

We handle a wide range of business inquiries including wholesale partnerships, brand collaborations, press and media requests, corporate sales, and strategic business partnerships.

Our business development team is experienced in working with luxury brands, retailers, and corporate clients to create mutually beneficial partnerships that align with Sélectorum's premium positioning.

Whether you're interested in carrying our products, collaborating on exclusive collections, or exploring other business opportunities, we're here to discuss how we can work together.

1.2 What information should I include in my inquiry?

Please include your company name, contact information, business registration details, and a clear description of your proposal or partnership idea.

For wholesale inquiries, include information about your retail locations, target market, and previous luxury brand partnerships. For collaborations, provide details about your brand, audience, and proposed collaboration scope.

1.3 How do I submit a business inquiry?

To submit a business inquiry, please send detailed information about your proposal to business@selectorum.com.

Include your company information, the nature of your inquiry, your proposal details, and any relevant supporting materials. Our business development team reviews all inquiries and will respond within 3-5 business days.

For urgent matters, please indicate this in your subject line and we'll prioritize your request accordingly.

1.4 Do you offer wholesale partnerships?

Yes, Sélectorum offers selective wholesale partnerships with premium retailers who align with our brand values and quality standards.

We work with established luxury retailers, department stores, and boutiques that can provide appropriate brand representation and customer service levels that match our standards.

1.5 What is your response time for business inquiries?

We aim to respond to all business inquiries within 3-5 business days. Complex proposals may require additional review time, and we'll keep you informed of our timeline.

For time-sensitive opportunities, please mark your email as urgent and we'll prioritize your inquiry for faster review and response.

1.6 Do you work with influencers and content creators?

Yes, we actively collaborate with influencers and content creators who authentically align with our luxury fashion aesthetic and brand values. We believe that strategic partnerships with the right creators can help showcase our collections to engaged audiences who appreciate quality craftsmanship and sophisticated design.

Our ideal partners are those who share our commitment to excellence and can authentically represent the Sélectorum brand through high-quality content that resonates with their followers. We look for creators who demonstrate professionalism, creative vision, and an audience that matches our target demographic of discerning fashion enthusiasts.

Please send detailed collaboration proposals to partnerships@selectorum.com including your comprehensive media kit, detailed audience demographics, engagement metrics, and specific collaboration ideas that would benefit both our brands.

We review all partnership requests carefully and consider factors such as audience alignment, content quality, engagement rates, and the creative potential of the proposed collaboration. Our team evaluates each opportunity based on its potential to create authentic, meaningful connections with audiences who appreciate luxury fashion and sophisticated style.

For successful partnerships, we offer various collaboration formats including product seeding, sponsored content, exclusive collection launches, and long-term ambassador relationships. We're particularly interested in creators who can bring fresh perspectives to our brand while maintaining the premium quality and aesthetic that defines Sélectorum.

2.1 How can I contact Client Services?

For order support, shipping questions, returns, or general assistance, you can contact our Client Services team by email.

Please write to info@selectorum.com and include your order number (if applicable) so we can assist you faster.

If you prefer quick help during working hours, you can also use live chat when available.

2.2 What information should I include in my message?

To help us resolve your request quickly, please include your full name and the email used at checkout.

If your message is about an order, include your order number and the item name(s) you’re referring to.

For issues such as damage or incorrect items, attach clear photos of the product, packaging, and shipping label.

2.3 Shipping, delivery timeframes, and duties

Delivery timeframes vary by destination and the service selected at checkout, and you will receive tracking as soon as your order ships.

International orders may be subject to duties and taxes depending on your country’s import rules, which are set by local authorities.

If you need a delivery estimate for your region, share your country and postcode and we will advise.

2.4 Returns and exchanges: how it works

Returns and exchanges are accepted within the stated return window, provided items are unworn, unwashed, and in original condition with all tags attached.

Some items may be final sale and are not eligible for return or exchange, as noted at the time of purchase.

To begin, contact Client Services with your order number and the item(s) you would like to return or exchange.

2.5 What should I do if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact Client Services as soon as possible with your order number.

Include clear photos of the issue, the packaging, and the shipping label so we can investigate quickly and offer the best solution.

Depending on availability, we can arrange a replacement, exchange, or an appropriate resolution.

2.6 Can you help with sizing, fit, and product questions?

Yes, we can help you choose the best size and answer product questions before you place an order.

Share the item name, your measurements, and how you prefer your fit (relaxed, tailored, oversized) and we will recommend the most suitable size.

If you are between sizes, we can advise based on the fabric, cut, and intended silhouette of the piece.

2.7 Live chat support: hours and availability

Live chat is available during our support hours and is the fastest way to get help with time-sensitive questions.

Our live chat hours are Monday to Friday from 10:00 AM to 5:00 PM (CET).
We are closed on Saturdays and Sundays.

When live chat is available, you can start a conversation instantly using the button below.

If live chat is unavailable, please contact us by email and we will follow up as soon as we are back online.

3.1 What should I report and what is in scope?

We welcome responsible disclosure of security vulnerabilities that could impact the confidentiality, integrity, or availability of our systems or customer data.

Please report issues such as authentication bypasses, sensitive data exposure, account takeover risks, payment flow weaknesses, or vulnerabilities that allow unauthorized access.

Do not report social engineering, physical attacks, spam, or issues that rely on users installing malware or browser extensions.

3.2 How do I submit a vulnerability report?

Please email your report to info@selectorum.com with the subject line “Security Vulnerability Report”.

Include clear, reproducible steps, affected URLs/endpoints, and any proof-of-concept details needed to validate the issue.

If you have screenshots, logs, or screen recordings, attach them to help us verify faster.

3.3 What information should I include for fastest verification?

To speed up triage, include a short summary of the issue, the impacted feature, and the potential security impact.

Provide step-by-step reproduction instructions, the expected vs actual result, and any relevant payloads or test accounts used.

If the issue is intermittent, include timing details, environment info (browser/device), and any rate limits or prerequisites.

3.4 Rewards: earn up to $10,000 for a valid report

Eligible security reports may qualify for a reward of up to $10,000, depending on severity, exploitability, and impact.

Higher rewards are typically reserved for critical vulnerabilities such as account takeover, payment bypass, sensitive customer data exposure, or remote code execution.

Rewards are issued at our discretion after we validate the report and confirm the issue is not already known or previously reported.

3.5 Responsible disclosure guidelines

Please act in good faith and avoid actions that could harm customers, disrupt services, or access data that is not your own.

Do not perform denial-of-service testing, do not exfiltrate sensitive data, and do not publicly disclose the issue before we have resolved it.

If you accidentally access sensitive information, stop immediately and include this detail in your report so we can respond appropriately.

3.6 What happens after I submit my report?

After we receive your report, we will acknowledge it and begin triage as soon as possible during business days.

If we can reproduce the issue, we will classify severity, plan remediation, and keep you updated on progress where possible.

Once the vulnerability is fixed, we may follow up to confirm closure and discuss reward eligibility if applicable.