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All unwanted products must be returned within 14 days of the delivery date. Provided items are unworn, unused, unwashed and still in their original condition (including tags and packaging), you may send them back for a full refund.
The only exceptions are:
a) Underwear and swimwear, non-returnable for hygiene reasons.
b) Socks, returnable only if still sealed in their original packaging.
c) Bottles, non-returnable for hygiene reasons.
d) Personalised items, non-returnable.
e) United States “Final Sale” items (discounted 60% or more), no returns, exchanges, refunds or credit notes; these products are clearly labelled “Final Sale” on the product page and at checkout.
Every returned item is inspected on arrival. If an item is damaged, worn or otherwise unsuitable, it will be sent back to you and no refund will be issued.
If you have already submitted a request, you will receive an email with next steps once your return is approved.
We handle a wide range of business inquiries including wholesale partnerships, brand collaborations, press and media requests, corporate sales, and strategic business partnerships.
Our business development team is experienced in working with luxury brands, retailers, and corporate clients to create mutually beneficial partnerships that align with Sélectorum's premium positioning.
Whether you're interested in carrying our products, collaborating on exclusive collections, or exploring other business opportunities, we're here to discuss how we can work together.
Please include your company name, contact information, business registration details, and a clear description of your proposal or partnership idea.
For wholesale inquiries, include information about your retail locations, target market, and previous luxury brand partnerships. For collaborations, provide details about your brand, audience, and proposed collaboration scope.
To submit a business inquiry, please send detailed information about your proposal to business@selectorum.com.
Include your company information, the nature of your inquiry, your proposal details, and any relevant supporting materials. Our business development team reviews all inquiries and will respond within 3-5 business days.
For urgent matters, please indicate this in your subject line and we'll prioritize your request accordingly.
Yes, Sélectorum offers selective wholesale partnerships with premium retailers who align with our brand values and quality standards.
We work with established luxury retailers, department stores, and boutiques that can provide appropriate brand representation and customer service levels that match our standards.
We aim to respond to all business inquiries within 3-5 business days. Complex proposals may require additional review time, and we'll keep you informed of our timeline.
For time-sensitive opportunities, please mark your email as urgent and we'll prioritize your inquiry for faster review and response.
Yes, we actively collaborate with influencers and content creators who authentically align with our luxury fashion aesthetic and brand values. We believe that strategic partnerships with the right creators can help showcase our collections to engaged audiences who appreciate quality craftsmanship and sophisticated design.
Our ideal partners are those who share our commitment to excellence and can authentically represent the Sélectorum brand through high-quality content that resonates with their followers. We look for creators who demonstrate professionalism, creative vision, and an audience that matches our target demographic of discerning fashion enthusiasts.
Please send detailed collaboration proposals to partnerships@selectorum.com including your comprehensive media kit, detailed audience demographics, engagement metrics, and specific collaboration ideas that would benefit both our brands.
We review all partnership requests carefully and consider factors such as audience alignment, content quality, engagement rates, and the creative potential of the proposed collaboration. Our team evaluates each opportunity based on its potential to create authentic, meaningful connections with audiences who appreciate luxury fashion and sophisticated style.
For successful partnerships, we offer various collaboration formats including product seeding, sponsored content, exclusive collection launches, and long-term ambassador relationships. We're particularly interested in creators who can bring fresh perspectives to our brand while maintaining the premium quality and aesthetic that defines Sélectorum.
For order support, shipping questions, returns, or general assistance, you can contact our Client Services team by email.
Please write to info@selectorum.com and include your order number (if applicable) so we can assist you faster.
If you prefer quick help during working hours, you can also use live chat when available.
To help us resolve your request quickly, please include your full name and the email used at checkout.
If your message is about an order, include your order number and the item name(s) you’re referring to.
For issues such as damage or incorrect items, attach clear photos of the product, packaging, and shipping label.
Delivery timeframes vary by destination and the service selected at checkout, and you will receive tracking as soon as your order ships.
International orders may be subject to duties and taxes depending on your country’s import rules, which are set by local authorities.
If you need a delivery estimate for your region, share your country and postcode and we will advise.
Returns and exchanges are accepted within the stated return window, provided items are unworn, unwashed, and in original condition with all tags attached.
Some items may be final sale and are not eligible for return or exchange, as noted at the time of purchase.
To begin, contact Client Services with your order number and the item(s) you would like to return or exchange.
If your order arrives damaged, defective, or incorrect, please contact Client Services as soon as possible with your order number.
Include clear photos of the issue, the packaging, and the shipping label so we can investigate quickly and offer the best solution.
Depending on availability, we can arrange a replacement, exchange, or an appropriate resolution.
Yes, we can help you choose the best size and answer product questions before you place an order.
Share the item name, your measurements, and how you prefer your fit (relaxed, tailored, oversized) and we will recommend the most suitable size.
If you are between sizes, we can advise based on the fabric, cut, and intended silhouette of the piece.
Live chat is available during our support hours and is the fastest way to get help with time-sensitive questions.
Our live chat hours are Monday to Friday from 10:00 AM to 5:00 PM (CET).
We are closed on Saturdays and Sundays.
When live chat is available, you can start a conversation instantly using the button below.
We welcome responsible disclosure of security vulnerabilities that could impact the confidentiality, integrity, or availability of our systems or customer data.
Please report issues such as authentication bypasses, sensitive data exposure, account takeover risks, payment flow weaknesses, or vulnerabilities that allow unauthorized access.
Do not report social engineering, physical attacks, spam, or issues that rely on users installing malware or browser extensions.
Please email your report to info@selectorum.com with the subject line “Security Vulnerability Report”.
Include clear, reproducible steps, affected URLs/endpoints, and any proof-of-concept details needed to validate the issue.
If you have screenshots, logs, or screen recordings, attach them to help us verify faster.
To speed up triage, include a short summary of the issue, the impacted feature, and the potential security impact.
Provide step-by-step reproduction instructions, the expected vs actual result, and any relevant payloads or test accounts used.
If the issue is intermittent, include timing details, environment info (browser/device), and any rate limits or prerequisites.
Eligible security reports may qualify for a reward of up to $10,000, depending on severity, exploitability, and impact.
Higher rewards are typically reserved for critical vulnerabilities such as account takeover, payment bypass, sensitive customer data exposure, or remote code execution.
Rewards are issued at our discretion after we validate the report and confirm the issue is not already known or previously reported.
Please act in good faith and avoid actions that could harm customers, disrupt services, or access data that is not your own.
Do not perform denial-of-service testing, do not exfiltrate sensitive data, and do not publicly disclose the issue before we have resolved it.
If you accidentally access sensitive information, stop immediately and include this detail in your report so we can respond appropriately.
After we receive your report, we will acknowledge it and begin triage as soon as possible during business days.
If we can reproduce the issue, we will classify severity, plan remediation, and keep you updated on progress where possible.
Once the vulnerability is fixed, we may follow up to confirm closure and discuss reward eligibility if applicable.
Reach out to our customer service via your favorite contact methods
We collaborate with a select group of partners worldwide. Partnership opportunities are divided into Wholesale & Retail, Press & Editorial, and Brand Collaborations, including creators, influencers, and campaign partners.
To ensure your inquiry is reviewed efficiently, please provide clear context around who you are, what you’re proposing, and how you see the partnership working in practice. Well-structured submissions allow us to route requests to the right team more quickly.
If there’s alignment, we’ll follow up with next steps, additional documentation, or a request for further details.
We work with wholesale partners whose brand positioning, customer base, and presentation align with Sélectorum. This includes both physical retail locations and established online platforms.
When reviewing wholesale inquiries, we look at brand mix, regional relevance, visual presentation, and the ability to represent our collections consistently.
Send wholesale inquiries to:
wholesale@selectorum.com
We support press and editorial requests such as brand information, interviews, high-resolution imagery, and product pulls, subject to timing and availability.
Please include publication details, deadlines, and the intended story angle so we can assess how best to support your request.
Send press requests to:
press@selectorum.com
We collaborate with creators and influencers whose content, audience, and creative direction align with Sélectorum. Partnerships may include gifted placements, paid campaigns, affiliate structures, or longer-term collaborations.
Strong proposals clearly outline the creative idea, expected deliverables, and how the collaboration adds value for both sides.
Send creator inquiries to:
collaborations@selectorum.com
We selectively explore brand collaborations, capsule collections, and co-designed projects with partners that share a similar aesthetic, values, and audience.
Because these projects require detailed planning, proposals should clearly outline creative direction, responsibilities, timelines, and intended distribution.
Send collaboration proposals to:
collaborations@selectorum.com
To help us review your request efficiently, please structure your inquiry using the format below.
Recommended format:
Partnership type: Wholesale / Press / Creator / Brand Collaboration
Company / Name: …
Website / Social links: …
Country / Region: …
Proposal summary: …
Timeline / Deadlines: …
Relevant details: quantities, budget range, deliverables, or logistical notes
Send to the correct inbox:
Wholesale: wholesale@selectorum.com
Press: press@selectorum.com
Collaborations: collaborations@selectorum.com
All inquiries are reviewed on a rolling basis. We’ll respond if there’s a fit.
Wherever you are in the world, Sélectorum ships to you. From the heart of New York to the coastlines of Sydney, and everywhere in between, we deliver globally so that distance is never a reason to miss out on something you love.
We ship to the United States and its territories, including all 50 states, P.O. Boxes, and U.S. military bases (APO/FPO), as well as American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands. We also ship to Australia, handled with the same care and reliability we bring to every order we send out.
Beyond these regions, we ship worldwide. Every order, regardless of destination, is packed carefully and dispatched promptly. We work with trusted carriers to make sure your order arrives safely and on time, whether you are across the street or across the globe.
If you have any questions about delivery to your country, our team is always happy to help. Simply reach out and we will take care of the rest.
Every order is carefully processed within 1 to 3 business days before it is handed over to our carrier. From that moment, estimated delivery times are as follows:
United States, Canada & Australia — 6 to 10 business days
Europe & Mexico — 8 to 12 business days
Asia — 5 to 8 business days
South America — 15 to 20 business days
Africa — 15 to 20 business days
Standard shipping is completely free on every order, regardless of where you are in the world. No minimum spend, no exceptions.
Once your order is on its way, you will receive a confirmation email with your personal tracking number so you can follow your order every step of the way. If you ever have a question about your delivery, our team is here and happy to help.
When you need your order a little sooner, our Express Shipping option gets it to you faster. Delivery times and rates vary by region:
United States, Canada & Australia — 6 to 8 business days — $20.00
Europe & Mexico — 7 to 9 business days — $15.00
Asia — 4 to 6 business days — $10.00
Please note that express shipping is currently not available for deliveries to South America and Africa. Orders to these regions are shipped via our complimentary standard service.
Processing time of 1 to 3 business days applies to express orders as well. As soon as your order is dispatched, you will receive a confirmation email with your personal tracking number so you can follow your package every step of the way.
As soon as you place your order, our team gets to work. Every order is carefully reviewed and processed within 1 to 3 business days, excluding weekends and public holidays.
You will receive an order confirmation email straight after placing your order, so you know everything went through correctly. Once your order is packed and handed over to our carrier, we will send you a shipping confirmation with your personal tracking number. From that point, you can follow your order every step of the way.
You can also check your order status at any time under Orders & Returns in your account. If anything is unclear or you have a question along the way, our team is always here to help.
During busy periods such as holidays or sale events, processing may take a little longer than usual. We always do our best to keep things moving and will keep you informed if there is any delay.
Changed your mind? No problem at all. You can cancel your order within 24 hours of placing it by sending an email to info@selectorum.com.
To process your cancellation as quickly as possible, please include the following in your email:
Your full name
Your order number
The items you wish to cancel
Your reason for cancelling
If your request is received within 24 hours of placing your order, you will receive a full refund including any shipping fees paid. Our team will confirm your cancellation by email as soon as it has been processed.
Requests submitted after 24 hours can unfortunately no longer be cancelled, as your order will already be in preparation. In that case, we kindly ask you to follow our returns process once your order has been delivered.
Shopping from abroad should feel just as easy as shopping locally. That is why all import duties and taxes are included in the price you pay at checkout. No surprises, no additional charges waiting for you at the door. What you see is exactly what you pay.
We take care of all customs declarations and prepay any required import charges on your behalf, so your order clears customs smoothly and reaches you without unnecessary delays.
Delivery times depend on your region and are calculated from the moment your order is dispatched, after a processing time of 1 to 3 business days. As a general reference, orders to the United States, Canada and Australia arrive within 6 to 10 business days, Europe and Mexico within 8 to 12 business days, and Asia within 5 to 8 business days.
In some cases, orders may ship from multiple locations and arrive in separate packages. If this applies to your order, you will be notified and provided with a tracking number for each shipment.
If you have any questions about customs or your delivery, feel free to reach out to us at info@selectorum.com. We are always happy to help.
We want you to love what you ordered. If for any reason you do not, you have 14 days from the date of delivery to return your item and receive a full refund. No complicated procedures, no unnecessary back and forth.
To be accepted for a return, items must be unworn, unwashed, and in their original condition, with all tags and original packaging intact. Every return is carefully inspected upon arrival. Items that show signs of wear or do not meet these conditions cannot be approved for a refund.
Our returns facility is based in China, which is where all returned items are received and inspected. Because of this, international return shipping costs apply for certain regions. We want to be fully upfront about this so there are no surprises:
United States, Canada & Australia — Free returns
Asia — Free returns
Europe & Mexico — $15.00
South America & Africa — $20.00
Once we receive and inspect your return, we will send you a confirmation email and process your full refund to your original payment method. Depending on your bank, this typically takes 5 to 10 business days to appear.
To start a return, simply send an email to info@selectorum.com or click here to open our return portal directly. Our team will guide you through the next steps and make sure everything goes smoothly.
We want the returns process to be as clear and honest as possible, so here is a straightforward overview of items that cannot be returned:
Underwear & swimwear — non-returnable for hygiene reasons.
Socks — returnable only if still sealed in their original packaging.
Bottles — non-returnable for hygiene reasons.
Personalised items — non-returnable as these are made specifically for you.
Final Sale items — items discounted 60% or more are final sale and cannot be returned, exchanged, or refunded. These items are clearly marked as Final Sale on the product page and at checkout, so there are never any surprises.
If you are unsure whether your item is eligible for a return before placing your order, feel free to reach out to us at info@selectorum.com. We are always happy to check for you so you can order with confidence.
Every return that arrives at our facility is carefully and individually inspected by our team. We take this step seriously, not only to protect the quality and hygiene of our products, but to ensure a fair and consistent experience for every customer who shops with us.
Our returns facility is based in China, which is where all returned items are received and inspected. Please keep this in mind when sending a return, as international shipping times may vary. Once your return has been received and approved, your refund will be processed promptly.
Items that are returned in their original condition, unworn, unwashed, and with all tags intact, will be approved without issue and refunded promptly. Items that show signs of wear, damage, alteration, or that do not meet our return conditions will unfortunately not be eligible for a refund and will be returned to you.
We believe in being fully transparent about this process. Our inspection standards exist to maintain the integrity of every product we send out and to ensure that every customer, whether shopping for the first time or the tenth, receives the same high standard of quality. That is a commitment we take seriously on every single order.
Returning multiple items? You are welcome to combine them into a single parcel, whether they are from the same order or from different orders. This saves you time and keeps the process simple.
To make sure everything is processed smoothly, please include the following with your parcel:
A note for each return with your order number and the items you are returning
All items individually wrapped or protected to prevent any damage during transit
Combining returns will not slow down your refund in any way, as long as all the necessary information is included. Our team will process each item separately upon arrival and keep you informed every step of the way.
We also recommend holding on to your proof of postage until your refund has been confirmed. It is a small step that gives you peace of mind throughout the process.
Starting a return is simple. You can either click here to open our return portal directly, or send an email to info@selectorum.com with the following information:
Your full name as shown on the order
Your order number
Your delivery address
The items you wish to return and your reason for returning
Our team will review your request and get back to you within 24 hours with clear, step-by-step return instructions and everything you need to send your parcel back to our facility.
We aim to make this process as smooth and stress-free as possible. If you have any questions along the way or are unsure about anything, do not hesitate to reach out. We are always here to help and will make sure your return is handled with care from start to finish.
We currently do not offer exchanges on any completed orders. While we understand this may be disappointing, we want to be completely transparent about why.
As an online retailer with a global customer base, maintaining a single clear policy allows us to process every order accurately and efficiently. Offering exchanges would introduce uncertainty into our stock management and ultimately affect the experience for all of our customers. A straightforward, consistent approach is the fairest way we know how to operate.
This means we are unable to process requests to change size or colour, swap for a different style, or exchange an item due to a change of preference once an order has been completed and shipped.
What we do offer instead is a simple returns process. If something is not right, you have 14 days from the date of delivery to return your item and receive a full refund. You are then free to place a new order for the size, colour, or style you need. Return shipping costs vary by region and are outlined in full on our returns page.
If you have any questions or are unsure about sizing before placing your order, please reach out to us at info@selectorum.com. We are always happy to help you find the right fit before you buy.
Placing an order on our website is simple, secure, and fully managed through our Shopify-powered checkout.
Select your preferred product, size, or variant, add it to your cart, and proceed to checkout. During checkout, you’ll enter your shipping details and choose your payment method. All transactions are encrypted and processed in a protected environment.
After completing your purchase, you’ll receive an order confirmation email with a detailed summary of your order.
This email confirms that your order has been successfully placed in our system. If you don’t receive it shortly after checkout, please check your spam folder or contact our customer-care team for assistance.
Once your order has been processed and dispatched, you’ll receive a shipping confirmation email containing your tracking number.
You can monitor your delivery status at any time through your customer account under Orders, or via our dedicated tracking page.
You may request changes or cancellation of your order within 24 hours of placing it, provided the order has not yet entered processing or shipment.
To request a change or cancellation, please contact us promptly via live chat or email. Once an order is in progress, we may no longer be able to make adjustments.
All payments are processed securely via our Shopify checkout. Refunds are issued to the original payment method once approved.
Refund timing by payment method:
• Credit or debit cards (Visa, Mastercard, American Express): issuers typically post the credit within three to seven business days after we release a refund.
• Apple Pay and Google Pay: most wallet providers update the linked card or account within three to five business days.
If you encounter any issues with your order—such as missing items, incorrect products, or unexpected delays—please contact us as soon as possible.
When reaching out, include your order number and a brief description of the issue. Our customer-care team will investigate and work to resolve the matter promptly and professionally.
Our webshop features a focused selection of curated collections. Each collection is designed to reflect our aesthetic, quality standards, and seasonal direction.
Current collections:
• Dresses
• Jeans
• Bags
• Swimwear
Our Dresses collection includes a range of silhouettes, from everyday styles to statement pieces.
Each dress is selected with attention to fabric choice, fit, and construction. Product pages include detailed information on materials, sizing, and intended fit to help you choose confidently.
The Jeans collection features carefully selected styles with an emphasis on cut, comfort, and durability.
Fits and washes may vary by style. We recommend reviewing the sizing information on each product page and comparing measurements with a similar item you already own.
Our Bags collection includes a variety of functional and design-led pieces, suitable for daily use or specific occasions.
Each bag is described in detail on its product page, including dimensions, materials, and closure types, so you know exactly what to expect before ordering.
The Swimwear collection is designed for both style and functionality, with a focus on fit, support, and comfort.
Please review product descriptions and sizing information carefully before purchasing. Due to hygiene regulations, certain swimwear items may be subject to return restrictions.
Product availability is shown in real time on each product page. Some items are offered in limited quantities and may sell out quickly.
New collections, restocks, and updates are introduced throughout the season. We recommend checking back regularly or subscribing to our updates to stay informed.
Our customer-support team is available to assist you with questions about products, orders, deliveries, returns, and general inquiries.
You can reach us via live chat or email during business hours. We aim to respond to all messages as quickly and accurately as possible.
Our live chat offers real-time assistance for urgent questions or quick guidance while browsing or checking out.
An agent can help you with order status, cancellations, sizing questions, or navigating the website efficiently.
If you need help before or after placing an order, our team is here to assist.
We can guide you through checkout, help resolve payment issues, and provide updates on processing or shipping where possible.
Our support team assists with return requests, refund questions, and general guidance related to our returns policy.
We’ll help ensure your return is registered correctly and keep you informed throughout the refund process.
If you have an account with us, we can assist with login issues, profile updates, and accessing your order history.
Guest customers are also fully supported and can receive help with order tracking and post-purchase inquiries.
We continuously improve our services to enhance your shopping experience, including site updates, new features, and expanded support options.
Any service-related updates will be communicated through our website or email notifications when relevant.
USA: Monday to Friday: 12:00am – 5:00pm
Our client advisors are at your service
Our advisors will be delighted to answer your questions.
To preserve the silhouette, drape, and finish of your dress, allow it to rest between wears. Avoid repeated friction from heavy bags, sharp jewelry, rough surfaces, and seat edges, as delicate fabrics can pick, dull, or lose their smooth appearance over time. After wearing, gently smooth the garment by hand, check seams and straps, and remove any light surface dust with a soft brush if needed.
Hang your dress on a wide, supportive hanger to maintain shape and prevent shoulder marks. If the dress is knit, bias-cut, or particularly delicate, we recommend folding it carefully rather than hanging to avoid stretching. Air the dress in a ventilated space and avoid direct sunlight, heat sources, and fragrance sprays on the fabric, as these can alter color, texture, and finish.
Store dresses in a cool, dry environment away from direct sunlight to protect color depth and fabric integrity. For structured silhouettes, use a padded or wide hanger to prevent shoulder distortion and to support the garment’s original lines. For delicate materials, choose a breathable garment cover rather than plastic, allowing the fabric to remain fresh while protected from dust and contact.
Avoid overcrowding in your wardrobe. Space prevents creasing, reduces abrasion, and helps maintain the dress’s natural drape. If the dress includes embellishments, delicate trims, or hardware, ensure it is stored away from other garments to avoid snagging. For long-term storage, we recommend gently folding with tissue paper at stress points to preserve the finish and prevent permanent creases.
Always follow the care label instructions, as each fabric requires specific handling. For most premium dresses, professional cleaning is recommended to maintain the fabric’s integrity, structure, and finish. Avoid frequent cleaning unless necessary, as over-cleaning can reduce softness, alter texture, and impact color depth, especially on dark tones and refined weaves.
If your dress requires steaming or light refreshment, use low heat and avoid direct contact with the fabric to prevent shine or water marks. For embellished pieces, lace, or delicate trims, inform your cleaner in advance and request protective handling. When in doubt, choose a specialist cleaner experienced with luxury garments to ensure the dress remains true to its original look and feel.
Steaming is the preferred method for removing wrinkles, especially for refined fabrics such as satin, silk blends, and lightweight tailoring. Steam from the inside when possible and keep the steamer at a safe distance to avoid water spotting, shine, or pressure marks. Move slowly and evenly, allowing the fabric to relax rather than forcing it into place.
After steaming, allow the dress to cool fully on the hanger before wearing. This helps the fabric set and restores the intended drape. If ironing is required, use a pressing cloth and the lowest suitable heat setting, and never press directly on embellishments, seams, or textured surfaces. For structured pieces, focus on light finishing rather than sharp creases to maintain a clean, modern silhouette.
Treat stains as soon as possible without rubbing, as friction can push the stain deeper into the fibers and damage the fabric surface. Blot gently with a clean, dry cloth, working from the outer edge inward to limit spread. For minor surface marks, allow the fabric to dry naturally before assessing whether professional care is needed.
Avoid harsh chemicals, fragrance-based wipes, or home stain removers on delicate materials, as these can cause discoloration, water rings, or texture changes. Oil-based stains and color transfer should be handled by a specialist cleaner. When in doubt, do not apply water, do not scrub, and seek professional treatment to preserve the garment’s finish.
When traveling, fold dresses with care and avoid over-compression. Place tissue paper between folds to reduce creasing and protect delicate surfaces, especially on satin, silk, and structured fabrics. Keep embellishments away from pressure points and avoid placing heavy items on top of the garment to prevent imprinting.
On arrival, hang the dress immediately and allow it to relax naturally. If needed, steam lightly to restore the garment’s original drape and structure. For longer journeys or formal pieces, a breathable garment bag is recommended to protect from friction, dust, and accidental snagging while maintaining the dress in presentation-ready condition.
Denim is designed to evolve with wear, so we recommend allowing your jeans to rest between uses to preserve shape and reduce stress on seams. Avoid repeated abrasion from rough surfaces and avoid overloading pockets, as this can distort the fit and create permanent pulling at the hip and knee.
After wearing, gently shake out the garment and air it in a ventilated space. Spot brush light surface dust when needed, and avoid direct heat or prolonged sunlight which can fade dark washes unevenly.
Wash only when necessary. Frequent washing accelerates fading, softens structure, and can shorten the life of the fabric. When washing is required, turn the jeans inside out and close zippers and buttons to protect the surface and hardware.
Use cold water and a gentle cycle with a mild detergent, and avoid bleach or brightening agents. For darker denim, washing separately helps prevent color transfer and keeps the tone consistent.
Air drying is recommended to preserve fit, reduce shrinkage, and maintain the denim’s structure. Lay flat or hang by the waistband in a shaded, ventilated area, avoiding direct sun which can create uneven fading.
Avoid tumble drying when possible, as heat can weaken fibers, shrink the garment, and reduce longevity. If you choose to tumble dry, use the lowest heat setting and remove the jeans while slightly damp to finish drying naturally.
Denim typically does not require ironing, but if you prefer a sharper finish, press inside out using a medium heat setting. Avoid direct heat on embellished areas, labels, or coated finishes, as these can mark or lose texture.
To maintain shape, fold along natural seams and avoid compressing the knee and thigh area. If your jeans contain stretch, allow them to fully recover after wear to prevent long-term bagging at the knees.
Treat stains promptly and avoid aggressive rubbing, which can push the stain deeper and disturb the denim surface. Blot gently with a clean cloth and, if needed, use a small amount of mild soap with cold water on the affected area.
Avoid harsh stain removers, bleach, or solvents, especially on dark or coated denim. For oil-based stains or significant discoloration, professional cleaning is recommended to prevent permanent marking and uneven fading.
Store jeans folded along their natural lines to avoid unnecessary creasing, and keep them in a cool, dry space away from direct sunlight. If hanging, use clips at the waistband to prevent creating marks across the leg.
When traveling, fold denim with care and avoid heavy compression to protect shape and hardware. Unpack promptly and allow the fabric to relax naturally; a short steam at a distance can help release travel creases without altering the structure.
Swimwear should be rinsed with cool, clean water immediately after wear to remove salt, chlorine, sunscreen, and sand. These elements can break down elasticity and dull the finish over time, especially on darker tones and delicate textures.
Rinse gently without twisting or wringing the fabric. Press out excess water softly with a towel to maintain the garment’s original shape and stretch recovery.
Hand washing is recommended to preserve the fabric’s elasticity, structure, and finish. Use cool water with a small amount of mild detergent, then rinse thoroughly until the water runs clear.
Avoid machine washing, bleach, and fabric softeners, as these can weaken fibers and affect stretch. Do not soak for extended periods, as this may cause color fading or damage to trims and lining.
Air dry swimwear flat in the shade to protect color and elasticity. Avoid direct sunlight while drying, as UV exposure can fade fabric and reduce long-term performance, particularly on deep or saturated tones.
Never tumble dry, and avoid placing swimwear on radiators or near heat sources. Heat can permanently damage stretch fibers and cause the garment to lose its shape.
To prevent snags and surface wear, avoid contact with rough pool edges, textured loungers, and abrasive surfaces such as stone or concrete. Sit on a towel when possible, especially with delicate fabrics or minimal silhouettes.
Avoid prolonged exposure to sunscreen oils and tanning products. Apply these before dressing and allow them to absorb fully, as oils can stain, mark, or weaken swimwear fabric over time.
Ensure swimwear is completely dry before storing to prevent odor and fabric breakdown. Store flat in a cool, dry space away from direct sunlight to maintain color and elasticity.
Avoid storing swimwear tightly compressed or folded while damp. If the piece includes hardware, ties, or delicate trims, store it separately to prevent snagging or imprinting against other items.
When traveling, pack swimwear dry and separate from items with zippers or sharp hardware to avoid pulls. For longer trips, placing swimwear in a soft pouch helps protect the fabric surface and keeps the silhouette intact.
After swimming, avoid leaving wet swimwear rolled in a towel for extended periods. Rinse as soon as possible and allow the garment to dry naturally to preserve fit, elasticity, and overall longevity.
To preserve the shape and finish of your bag, handle it with clean, dry hands and avoid placing it on rough surfaces. Repeated friction against textured materials, denim dye transfer, and contact with sharp edges can mark or dull the exterior over time, especially on smooth finishes.
Avoid overfilling. Excess weight can strain handles, distort the silhouette, and stress seams. For structured styles, keep the interior lightly supported to maintain the bag’s original form between wears.
Store your bag in a cool, dry environment away from direct sunlight and heat sources. If available, use the original dust bag to protect the surface from dust and contact while allowing the material to breathe.
To help maintain structure, lightly fill the interior with acid-free tissue paper or soft fabric. Avoid using printed paper, as ink may transfer. Store straps inside the bag or laid flat to prevent creasing, and ensure hardware does not press against the exterior.
For regular maintenance, gently wipe the exterior with a soft, dry cloth to remove light dust. For more delicate finishes, avoid excessive rubbing and do not use household cleaning products, alcohol-based wipes, or harsh chemicals, as these can damage coatings, alter texture, or cause discoloration.
If your bag requires deeper cleaning, we recommend specialist care suited to the material. Always test any product on a discreet area first, and avoid applying liquids directly to the surface to prevent water marks or uneven results.
Avoid exposure to rain, high humidity, and direct heat. Moisture can stain, warp, or affect the finish, while heat can dry out materials and weaken structure. If the bag becomes wet, pat it gently with a clean, dry cloth and allow it to dry naturally at room temperature.
Do not use a hairdryer, radiator, or direct sunlight to speed up drying. Once dry, allow the bag to rest in a ventilated space and avoid immediate storage to prevent trapped moisture affecting the interior lining.
Hardware should be protected from scratches and impact. Avoid placing the bag against keys, sharp jewelry, or hard surfaces that may mark metal finishes. When storing, ensure buckles and chains do not press into the exterior, as this can create imprinting over time.
For adjustable straps, avoid bending sharply at the same point repeatedly. Rotate how you carry the bag when possible to reduce wear on one side, and do not hang heavy bags by the strap for extended periods, as this can cause stretching.
When traveling, store your bag in its dust bag and keep it separate from items with zippers, studs, or sharp edges. For structured silhouettes, lightly fill the interior to prevent collapse, and avoid placing heavy items on top to protect shape and hardware.
With consistent care, your bag will maintain its finish and structure over time. If you notice wear on corners, edges, or handles, address it early with specialist care to preserve the original look and extend the life of the piece.
Leather is a natural material that evolves with time, wear, and environment. Variations in grain, subtle tonal shifts, and natural markings are part of its character and should be expected as a sign of authenticity rather than imperfection.
With correct care, leather develops a refined patina while maintaining its structure and finish. How it ages depends on the type of leather, frequency of use, and exposure to moisture, friction, and sunlight.
Handle leather pieces with clean, dry hands to preserve the surface. Avoid contact with oils, perfumes, and alcohol-based products, as these can stain or alter the finish, especially on lighter tones and smooth leathers.
Avoid placing leather on rough surfaces and prevent repeated friction against denim or dark fabrics, as color transfer may occur. Do not overfill leather bags, as excess weight can strain seams, distort shape, and create permanent creasing.
For routine care, wipe leather gently with a soft, dry cloth to remove dust. Avoid household cleaners, wet wipes, and harsh chemicals, as these can dry out the leather, cause discoloration, or damage protective coatings.
Conditioning should be done sparingly and only with products appropriate for the specific leather type. Over-conditioning can darken the surface or create uneven patches. When in doubt, consult a leather specialist to ensure correct treatment and to preserve the original finish.
Leather should be protected from rain, humidity, and direct heat. Moisture can cause staining, warping, or changes in texture, while heat can dry out the material and weaken structure over time.
If leather becomes wet, pat it gently with a clean, dry cloth and allow it to dry naturally at room temperature. Never use direct heat to dry leather. Once dry, allow the piece to rest in a ventilated space before storing.
Store leather items in a cool, dry space away from direct sunlight to prevent fading and drying. If available, use the original dust bag or a breathable cover to protect from dust while allowing airflow.
For bags, lightly fill the interior with acid-free tissue paper to maintain shape. Avoid plastic covers and avoid storing leather tightly compressed, as this can create permanent creases and distort the silhouette over time.
Minor wear such as softened edges, light creasing, and subtle patina is expected over time and contributes to the character of leather. For scratches, corner wear, or hardware issues, early specialist attention is recommended to preserve the piece and prevent further damage.
We recommend using professional leather care services for repairs and restoration. Correct handling, careful storage, and controlled exposure to moisture and friction will ensure your leather pieces remain refined and durable for years to come.
Our client-care team is available to assist with questions related to product guidance, orders, delivery, returns, and general support. We aim to keep communication calm, precise, and efficient, from first inquiry to post-purchase care.
For the fastest support, include your order number and a short description of your request. We will respond as quickly as possible during business hours and provide clear next steps where applicable.
Live chat is available for real-time guidance while browsing or checking out. We can assist with product questions, sizing direction, navigation, and urgent order-related requests when possible.
If you are contacting us about an existing order, please have your order number ready to ensure we can locate details quickly and advise accurately.
If you need support before or after placing an order, we can guide you through checkout, payment verification, and order status. Once an order is confirmed, changes may be limited depending on processing stage, so we recommend reaching out as soon as possible.
When contacting us, include your order number, the item name, and the type of support you need. This allows us to route your request efficiently and avoid delays.
We provide clear guidance on returns eligibility, required conditions, and how to start the process. Once your return is received, items are inspected to ensure they remain in original condition before a refund can be approved.
For refund questions, we can confirm processing status and advise on typical timing based on your payment method. Please note that final posting times are determined by your bank or card issuer.
For account holders, we can assist with login access, profile updates, and navigating order history. If you checked out as a guest, you are still fully supported and can receive help with tracking, delivery status, and post-purchase inquiries.
If you experience issues accessing your account, we recommend ensuring your email address matches the one used at checkout and checking spam folders for verification messages.
We continuously refine the client experience through site improvements, clearer guidance, and expanded support options. When we introduce changes that affect service, delivery, or policy information, we publish updates on our website for transparency.
If you have a request that falls outside standard support, contact us with details and we will advise on what is possible, or route your inquiry to the appropriate team where relevant.